The Operations Department is a highly professional department that prides itself on having streamlined processes, state of the art, cost effective and relevant systems and business aligned policies.
The Currency Division is responsible for meeting the overall needs and regulation of currency in circulation within the country. The Division also ensures that the physical notes in circulation are in an acceptable condition and standard by replenishing currency stock and redeeming all notes from circulation.
The Banking Division is divided into two parts; namely the front office and the back office. These are further divided into sections reporting to their respective heads. The front office has the local cash payment and deposits taking section which accepts deposits from Government and pay out by honouring Government cheques presented at the counter. The foreign exchange
section, in the same office deals with the sale and purchase of foreign currencies.
The Back office is responsible for clearing of local and cross boarder cheques, posting of entries, reconciliations and dispatching of customers' account statements. it consists of the ledgers and clearing,inland bills, remittances and reconciliations, movements, statement dispatching and cables.
To increase business value through innovative, robust and agile ICT services and solutions in the Bank, in line with international best practice.
The Development Finance division works with Government in the facilitation of financial services for MSMEs as part of Government's financial inclusion agenda and also to promote economic development.
The development finance operates two credit guarantee schemes, namely the Export Credit Guarantee (ECG) and the Small Scale Enterprise (SSE) Loan Guarantee. The schemes issue credit guarantees to commercial banks and participating financial institutions, when local producers bring viable business proposals for finance to supply local as well as international (export) markets.
The schemes were set up in the early 1990s by the Swaziland Government and placed under the custody of the Central Bank.